Shipping Policy
Last updated: October 2023
Thank you for shopping with vapesRoo. We are committed to providing fast, reliable, and transparent shipping services worldwide. Please read our shipping policy carefully to understand our shipping procedures and estimated delivery times.
Order Processing & Dispatch
All orders placed on www.vapesroo.com are typically processed and shipped within 1–3 business days (Monday through Friday).
Orders placed on weekends or public holidays will be processed on the next available business day.
Estimated Delivery Times
We strive to deliver your orders as swiftly as possible.
Generally, shipping takes 7–15 business days, depending on your destination and selected shipping method.
Please refer to country-specific estimates below.
Tracking Your Order
Once your order is shipped, you will receive an email containing your tracking number.
You can track your shipment on www.17track.net.
Please allow 1–2 business days for tracking information to update after receiving your tracking number.
Order Modifications & Cancellations
You may cancel or update your shipping address any time before your order has been dispatched.
Once shipped, cancellations, refunds, or address changes can no longer be processed.
Free Shipping Availability
vapesRoo proudly offers free shipping to customers in:
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United States
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Australia
Shipping Methods & DDP (Duty Paid) Deliveries
To provide a seamless shopping experience, we offer Delivery Duty Paid (DDP) for select countries.
With DDP, you will not pay additional customs or import fees.
DDP Countries & Methods:
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USA: UPS Express (excluding Alaska & Hawaii)
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Canada & UK: Local DPD Express
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Europe: UPS Express, DPD Express, DHL Express
European Countries Covered by DDP:
Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Detailed Shipping Times by Country
| Country | Shipping Method | Estimated Delivery Time |
|---|---|---|
| USA | Local UPS Ground | 10–15 Business Days |
| Canada | Local UPS Ground | 10–15 Business Days |
| UK | Local DPD Express | 7–15 Business Days |
| Germany | UPS/DPD/DHL Germany | 7–15 Business Days |
| France | UPS/DPD/DHL Germany | 10–15 Business Days |
| Belgium | UPS/DPD/DHL Germany | 10–15 Business Days |
| Luxembourg | UPS/DPD/DHL Germany | 10–15 Business Days |
| Netherlands | UPS/DPD/DHL Germany | 10–15 Business Days |
| Czech Republic | UPS/DPD/DHL Germany | 10–15 Business Days |
| Poland | UPS/DPD/DHL Germany | 10–15 Business Days |
| Croatia | UPS/DPD/DHL Germany | 10–15 Business Days |
| Slovakia | UPS/DPD/DHL Germany | 10–15 Business Days |
| Slovenia | UPS/DPD/DHL Germany | 10–15 Business Days |
| Finland | UPS/DPD/DHL Germany | 10–15 Business Days |
| Denmark | UPS/DPD/DHL Germany | 10–15 Business Days |
| Sweden | UPS/DPD/DHL Germany | 10–15 Business Days |
| Austria | UPS/DPD/DHL Germany | 10–15 Business Days |
| Italy | UPS/DPD/DHL Germany | 10–15 Business Days |
| Hungary | UPS/DPD/DHL Germany | 10–15 Business Days |
| Lithuania | UPS/DPD/DHL Germany | 10–15 Business Days |
| Estonia | UPS/DPD/DHL Germany | 10–15 Business Days |
| Latvia | UPS/DPD/DHL Germany | 10–15 Business Days |
| Greece | UPS/DPD/DHL Germany | 10–15 Business Days |
| Ireland | UPS/DPD/DHL Germany | 10–15 Business Days |
| Portugal | UPS/DPD/DHL Germany | 10–15 Business Days |
| Spain | UPS/DPD/DHL Germany | 10–15 Business Days |
Customs & Duties (Non-DDP Countries)
Countries not using DDP may require customs clearance or import duties upon arrival.
Customers are responsible for any applicable taxes or customs fees.
Some countries may also require:
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Business license
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Personal ID for customs release
Please contact your local customs office for detailed information.
Customer Support & Shipping Inquiries
Customer satisfaction is our priority.
If you have questions regarding:
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Shipping
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Tracking
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Delivery delays
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Customs clearance
Please contact us:
Our support team is ready to provide assistance.
Thank you for choosing vapesRoo for your vaping needs.
We appreciate your trust and look forward to serving you.